Policies
At Nurture & Learn Co., we aim to provide safe, reliable and professional babysitting services while keeping our policies simple and transparent for families. By making a booking, families agree to provide accurate information about their children, including routines, allergies, medical needs, emergency contacts and any other information relevant to safe care. Bookings are subject to availability and confirmation, with a 2-hour minimum booking. Payment is invoiced after the babysitting service has been completed.
We respect your privacy and only collect personal information that is reasonably necessary to manage enquiries, bookings, payments and the safe provision of care. This may include parent contact details, children’s ages, service addresses, emergency contacts and relevant health or care information. Information is handled responsibly, stored securely where practicable and is not sold to third parties. Information may be processed through our website provider, Shopify, and other service providers used to operate the business. You may contact us through the website to request access to or correction of personal information we hold.
Cancellations should be made as early as possible. Late or same-day cancellations may incur a cancellation fee where this has been communicated at the time of booking. If a parent or guardian expects to return later than the agreed finish time, they should notify us as soon as possible. Where the babysitter is available to remain longer, additional time will be charged at the normal hourly rate. If the babysitter is unable to extend the booking, the parent or guardian must return as close as possible to the agreed finish time or arrange for another responsible adult to take over care.
Child safety is our highest priority. Babysitters providing services through Nurture & Learn Co. are required to hold current Blue Cards, First Aid certification and Police Clearances and to provide appropriate supervision at all times. Families must disclose any relevant allergies, medical conditions, medications, behavioural considerations or additional support needs before the booking begins. In an emergency, reasonable steps will be taken to contact the parent or guardian and, where necessary, emergency services. Medication, transport, outings or any other special arrangements must be discussed and agreed to in advance.
Nurture & Learn Co. reserves the right to decline or end a booking where there is a genuine safety concern, where important information has not been disclosed, or where the agreed conditions of care cannot reasonably be met. Website information, pricing and availability may change from time to time, and submitting an enquiry does not guarantee a booking until confirmation has been provided.
If you have any questions about these policies, your booking, privacy, cancellations or child safety, please contact us through the Contact page or enquiry form on this website.