Privacy policy
Privacy Policy
Last updated: 6 September 2026
At Nurture & Learn Co., we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how information is collected, used, stored and disclosed when you visit our website, submit an enquiry or use our babysitting services.
We aim to handle personal information in accordance with applicable Australian privacy laws and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The APPs require covered organisations to maintain a clearly expressed and up-to-date privacy policy explaining how personal information is managed.
Information We Collect
We may collect personal information that is reasonably necessary to respond to enquiries, organise bookings and provide safe babysitting services.
This may include:
- Parent or guardian name
- Phone number
- Email address
- Suburb or service address
- Booking dates and times
- Names and ages of children
- Emergency contact details
- Information about children's routines and care requirements
- Allergy or medical information relevant to a child's care
- Information about additional support needs
- Information about pets in the home
- Payment or billing information
- Messages, enquiries, feedback and other information you choose to provide
Some information provided to us, particularly information relating to a child's health, allergies or medical requirements, may be considered sensitive information.
We ask families to provide only information that is reasonably necessary for the safe provision of our services.
How We Collect Information
We may collect personal information when you:
- Complete a website enquiry or booking form
- Contact us through our website
- Request or confirm a babysitting booking
- Provide information about your child or household
- Make a payment
- Communicate with us before, during or after a booking
- Submit feedback or a testimonial
- Browse or interact with our website
Where practical, information is collected directly from the parent, guardian or person making the booking.
Why We Collect Personal Information
Personal information may be collected, held and used to:
- Respond to enquiries
- Check availability
- Arrange and manage babysitting bookings
- Communicate with parents and guardians
- Provide safe and appropriate care
- Understand children's routines and requirements
- Respond appropriately in an emergency
- Process payments
- Maintain business and financial records
- Manage booking changes and cancellations
- Respond to questions, feedback or complaints
- Improve our services and website
- Meet applicable legal, taxation, insurance or regulatory requirements
We will not ordinarily use personal information for purposes unrelated to the reason it was collected.
Children's Information
Because our services involve children, we take particular care when handling information about children.
Information about a child should be provided by their parent, guardian or another authorised person.
We may collect information necessary to safely care for a child, including their age, routine, allergies, health requirements and other relevant care information.
We do not sell children's personal information or use children's information for unrelated marketing purposes.
Disclosure of Personal Information
We do not sell personal information.
Where reasonably necessary, personal information may be disclosed to:
- Babysitters providing the relevant service
- Emergency services where necessary for health or safety
- Payment processors
- Website and technology providers
- Professional advisers such as accountants, insurers or legal advisers
- Government or regulatory authorities where required or authorised by law
Only information reasonably necessary for the relevant purpose will be shared.
Shopify
Our website is hosted using Shopify.
Shopify may collect, process and store information when you visit our website, submit information or interact with website features.
This can include information such as your:
- IP address
- Browser and device information
- Website activity
- Cookie information
- Contact details
- Transaction or payment information where applicable
Shopify provides tools for merchants to manage privacy settings, privacy policies, cookie controls and other customer privacy features.
Information processed through Shopify may be stored or processed using systems located outside Australia.
Overseas Processing
Some service providers used to operate our website or business may process or store personal information outside Australia.
These may include Shopify, payment providers, analytics platforms and other technology providers.
Where applicable Australian privacy laws require it, reasonable steps will be taken in relation to overseas disclosures.
The Australian Privacy Principles require covered organisations to explain whether personal information is likely to be disclosed to overseas recipients and, where practicable, the countries involved.
Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies may be used to:
- Operate website functions
- Remember preferences
- Understand how visitors use the website
- Measure website traffic
- Improve website performance
- Support analytics or advertising features
You can generally change your browser settings to block or delete cookies.
Shopify also provides privacy and cookie-management settings which may be enabled depending on the configuration of this website.
Marketing Communications
Where permitted by law, we may occasionally send information about our services to people who have requested information or previously used our services.
You may ask us to stop sending marketing communications at any time.
We will not sell your contact information to third parties for marketing purposes.
Storage and Security
We take reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, modification or disclosure.
Information may be stored through Shopify and other secure electronic business systems.
Access to personal information is limited to people who reasonably require it to provide or administer our services.
While reasonable security measures are used, no online system or electronic storage method can be guaranteed to be completely secure.
Retention of Information
Personal information will generally be retained only for as long as reasonably necessary for purposes including:
- Providing our services
- Maintaining booking records
- Maintaining financial and taxation records
- Insurance requirements
- Managing complaints or disputes
- Meeting applicable legal obligations
Information that is no longer reasonably required may be securely deleted or de-identified where appropriate.
Access and Correction
You may ask to access personal information we hold about you or your child.
You may also request correction of information that is inaccurate, incomplete or out of date.
To make a request, please contact us through the Contact page or enquiry form on this website.
We may need to verify your identity before providing access to personal information.
Where the Australian Privacy Principles apply, organisations must explain how people can access their information and request corrections.
Anonymous Enquiries
You may make a general enquiry without providing all identifying information where practical.
However, certain personal information will be required before a babysitting booking can be confirmed, particularly information needed to communicate with the parent or guardian and provide safe care.
Privacy Complaints
If you have concerns about how your personal information has been handled, please contact us using the contact form available on this website.
Please provide enough information for us to understand and investigate your concern.
We will aim to respond within a reasonable period.
Where the Privacy Act applies and you are not satisfied with our response, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Data Breaches
If personal information is lost, accessed or disclosed without authorisation, we will assess the circumstances and take appropriate steps to minimise potential harm.
Where the Notifiable Data Breaches Scheme applies and a breach meets the relevant legal threshold, affected individuals and the OAIC will be notified as required by law.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of external websites.
You should review the privacy policy of any third-party website before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology providers or legal requirements.
The current version will be published on this website with the date of the most recent update.
Contact Us
For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact Nurture & Learn Co. through the Contact page or enquiry form on this website.